TERMS AND CONDITIONS

The domain name www.Liwohealth.com (“Website”) is a site operated by Liwo Health company incorporated under laws of India with our registered office at Unit No. A1/1201, Trehan Status Residency, TAPUKADA INDUSTRIAL AREA, Rajasthan 301707, INDIA. By using the services on the www.Liwohealth.com, you are agreeing to the following terms of service,conditions, policies, etc. (“Terms of Service”) including those available by hyperlink, which may be updated by us from time to time. Please check this page regularly to take notice of any changes we may have made to the Terms of Service. We reserve the right to review and withdraw or amend the services without notice. If you do not agree with its terms, kindly do not use this Website.

The website provides a range of services including but not limited to, enabling you to comment on, promote, and purchase our listed products; interact with other members; and receive the benefits of our product production service including payment processing, transaction handling, product manufacturing, packaging, order fulfilment, and customer service. General Use of Hosting Service Member shall not use the Services, in whole or in part, for any purpose that is unlawful or prohibited by this Agreement or any applicable law. Without limiting the generality of the foregoing, Member agrees that Member will not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, frame in another web page, use on any other website or product, transfer, or sell any information, content, artwork, graphics, software, lists of users, databases or other lists, products or services provided through or obtained from the Services other than for use as expressly permitted by this Agreement. This means, among other activities, that Member agrees not to engage in the practices of “screen scraping,” “database scraping,” or any other activity with the purpose of obtaining lists of users or other information. Member agrees that Member will not use the Services in any manner that could damage, disable, overburden, or impair the Services or interfere with any other person’s use and enjoyment of the Services. Member shall not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Services. Except with the prior written permission of Liwohealth.com, Member agrees that Member will not access or attempt to access password protected, secure or non public areas of the Services. Without limiting any of liwohealth.com rights or remedies under this Agreement or available to liwohealth.com at law or in equity, if Member violates any of the terms and conditions herein, Member’s Service account may be terminated and Member may be subject to prosecution.

Transfer of Title

The customer agrees that the shipping terms for all Products are FOB shipping point and ownership transfers to the customer upon shipment. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. For any Product that is to be provided to the customer in an electronic format, the customer agrees that delivery of such Product shall be deemed to have occurred either (a) at the time we transmit the Product via email or other electronic communication addressed to the customer or (b) at the time we transmit a notification to the customer that the Product is available for downloading from the Site.

Indemnification

You agree that you shall indemnify and defend liwohealth.com and all parties from whom liwohealth.com has licensed portions of Content, and their directors, officers, and employees, against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to (i) your breach of these Terms of Use or (ii) any suit, claim, or demand arising from or relating to any text, photograph, image, graphic or other material you incorporated into Products that was not part of the standard Site Content.

Disclaimer of Warranties

Notwithstanding anything contained herein, member expressly understands and agrees that: (a) member’s use of the services, including, without limitation, the creation, use and maintenance of the member site, is at member’s sole risk. liwohealth.com and its suppliers provide the services, including without limitation all content, software, functions, materials and information made available on or accessed through the services and the member sites “as is”, “where is” and “as available” basis, and without any warranty, representation or condition of any kind, express or implied, including, but not limited to, the implied warranty of merchantability, fitness for a particular purpose, title and non-infringement; (b) liwohealth.com and its suppliers make no warranty or covenant or representation and hereby expressly disclaims all warranties and covenants and representations (i) that the services or member sites will meet member’s requirements, (ii) that the services or member sites will be uninterrupted, timely, without down-time, secure or error-free or that defects will be corrected, (iii) regarding the reliability, accuracy, completeness, validity or truthfulness of any information, material or other content obtained through use of the services or member sites; (iv) that any information, data, download available on or through hosting servers will be free of infection by viruses, worms, trojan horses, bugs, codes, or anything else manifesting destructive properties, or (v) that the quality of any products, services, information or other material purchased or obtained by member through the services will meet member’s expectations; and (c) any information, material or other content downloaded or otherwise obtained through the use of the services or member sites, is done at member’s own discretion and risk, and member will be solely responsible for any damage to member’s or third parties’ computer systems or loss of data that results from the download of any such information, material or other content. Furthermore, liwohealth.com neither warrants nor makes any representations regarding the use or the results of services and any other software / specification / documentation / application services in terms of their correctness, accuracy, reliability, or otherwise

Limitation of Liability

Notwithstanding anything to the contrary in this agreement or otherwise, in no event shall liwohealth.com and/or its affiliates, employees, agents, representatives, licensors, customers or suppliers be liable for any indirect, punitive, special, incidental or consequential, or any other damages of any kind, arising out of or in connection with this agreement, including, but not limited to, damages for loss of use, data, or profits (however arising, including negligence) even if liwohealth.com or any of such parties has been advised of the possibility of damages. In addition, without limiting the generality of the foregoing or any other provision in this agreement, in no event shall liwohealth.com and/or its affiliates, employees, agents, representatives, licensors, customers or suppliers be liable in any respect arising out of or in connection with: (a) the use or inability to use of the services or member sites, (b) the provision of or failure to provide services or member sites, (c) any member content or other information, software, products, services or related graphics obtained or provided through the services or member sites or otherwise arising out of the creation, use or maintenance of the services or member sites, (d) statements or conduct of member or any third party on or with respect to the services or member sites, or (e) any domain name disputes arising from or relating to a domain name selected by member for use with the member site

Site Feedback/Suggestion

Any comments, suggestions, proposals or other feedback (collectively “Feedback Information”) provided to liwohealth.com in connection with the operation or content of this Site shall be provided by the submitter and received by liwohealth.com on a non-confidential basis. All such comments, suggestions, and other information shall become the exclusive property of liwohealth.com. By submitting any such information to liwohealth.com, you agree that you are transferring and assigning, at no charge, all of your right, title and interest in the information, including all copyrights and other intellectual property rights. You agree that liwohealth.com shall be free to use such information on an unrestricted basis.

PRIVACY POLICY Liwohealth.com is committed to protecting our customers’ privacy. We do not share, sell or otherwise disclose information about our customers to any other party except as set forth in this Privacy Policy. This Privacy Policy describes how our Business collects and uses the information you provide on our site. It also describes the choices available to you regarding our use of the information you provide to our site, and how you can access and update this information.

Information Collection

Liwohealth.com is the sole custodian of the information collected through Liwohealth.com. We collect information from our users at several different interaction points on our website. We use this information to fulfill your order, send the customer requested product or service information, respond to customers’ service requests, send marketing communications, administer contests, surveys, or sweepstakes customers’ may have entered, and improve the customer experience while on our site. We reserve the right to disclose information about you as required by law, and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process. We may purchase additional data about our customers from third party sources and combine it with the information we have already collected in order to assist us with our marketing activities.

Cookies and Other Technologies

A cookie is a small data text file that our server sends to your computer and that your computer sends back to us each time you visit our website. Cookies are used by the company in order to uniquely identify users, associate user files with orders and to enable the shopping basket. You can disable and/or delete cookies by controlling your browser settings. If you do disable cookies, our site will not recognize you, and you may not have access to all portions of the website. In addition, we and our partners use technologies similar to cookies to analyze trends, administer the website, track users’ movements around the site, and to gather demographic and preferential information about our user base as a whole. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see the Choice/Opt-out Section. We also partner with third parties to display advertising on our website, some of which is based upon your browsing activities and interests. If you wish to not have this information used, for the purpose of serving you targeted ads, you may opt-out.

Information Disclosure and Your Choices

We do not sell your personal information to third parties, other than as described in the privacy policy. We use an outside shipping company to ship orders, an email service provider to submit email communications to you on our behalf, and a credit card processing company to bill users for goods

and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. Our users are given the opportunity to “opt-out” of having their information used for purposes not directly related to our site at the point where we ask for information. Users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email, emailing us or by following the unsubscribe instructions within the email. Our site may contain links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites.

Access to Correct/Update/Deactivate or Website Security

If your personal information changes, or if you no longer desire our service, you may correct, update, amend, or request the same by deleting / deactivating from your Liwohealth.com account or by contacting us at the address listed in the Contact Information section. We will respond to your request within a reasonable timeframe.

RETURN/ EXCHANGE/ CANCELLATION POLICY RETURN/ EXCHANGE POLICY

Customers can exchange/ return their order within 5 days after an order has been delivered only if the delivered item/material is damaged or defective.

All items must be in unused condition with all original tags attached and packaging intact.

Please send us an email on info@liwohealth.com with images of the damaged or defective item/s before initiating a return or exchange.

Defective products need not be sent back to us, unless confirmed by the Customer Care team. After the necessary due-diligence and confirmation from us we will depending on your chosen option:

Either refund the product amount to you within 7 working days through the same route as that was used to make the payment at the time of placing the order. Or ship out a replacement to you within 7 working days at ZERO additional cost. You will be updated through email with details of the refund or replacement (including tracking details of shipment).

For Return/Exchange of non-defective and undamaged products, upon our confirmation, you are

requested to ship the product(s) back to us, as we do not have a reverse pickup facility yet. Please pack the items securely to prevent any loss or damage during transit. You can courier the product(s) to the address mentioned below:

LIWO HEALTH,

UNTI NO A1/1201, TREHAN STATUS RESIDENCY

TAPUKADA INDUSTRIAL AREA,

TAPUKADA 301707, INDIA

After we receive your courier and perform all the necessary quality checks, we will either approve or disapprove the return or exchange. If approved, then depending on your chosen option we will :

Either refund the product amount to you within 7 working days through the same route as that was used to make the payment at the time of placing the order. Or ship out a replacement to you within 7 working days at ZERO additional cost. You will be updated via email with details of the refund or replacement (including tracking details of shipment).

International orders are not eligible for return/ exchange unless an incorrect product has been delivered.

CANCELLATION POLICY

Orders that have been shipped CANNOT be cancelled.

For Cancellation of Order before it has been shipped, please email us on info@liwohealth.com, and we will put in our best effort, to work it out for you.

SHIPPING POLICY Typically, we ship orders the same business day if they are received by 11:00 India Time. In all other cases, you can expect your order to ship the next business day.

Orders in India, once shipped, are typically delivered in 2-7 business days in metros, and 4-14 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).

You can track your order once it has been dispatched from our warehouse. An email and SMS will be sent for tracking purpose.

At this time, we only ship within INDIA. If you wish to ship your order to another country, the best option would be to ship to a freight forwarder in INDIA, or attempt to place an order through 1 of the other marketplaces (Amazon, Flipkart etc.) listed on our site and ship to your international location (which may or may not be possible depending on the respective marketplace’s capabilities for exportation).

The prices displayed on this Site are quoted in Indian Rupees and are valid and effective only within INDIA, and such prices include GST, shipping and handling will be charged extra, unless specified otherwise.

If you place an order for shipment to an international address, you will be responsible for paying any VAT and other taxes, tariffs, import or export duties, and other similar fees imposed on such orders. These taxes, duties and fees, if assessed, are the sole responsibility of the package recipient, who will be billed for them by the local Customs office. International shipment rates vary based on total package weight and final destination. Pricing on the Site does not include shipment/handling costs to address’s outside INDIA, duties, insurance costs, tariffs, or value-added taxes.

With respect to shipments of Products to consumers, wherever they may reside, title to Products and risk of loss shall pass to the buyer upon delivery of the Products to the common carrier. You are solely responsible for providing us with accurate shipping information, and in the event that any Product is returned to us as a result of your failure to do so or your unavailability to receive the order, you shall be responsible for any additional shipping fees or other charges that may be applied.